AI Voicemail & Automated Lead Processing System
Client: Kenneth Sharpe (Canada) — Developed an intelligent IVR & AI Voicemail pipeline using Twilio, Speech-to-Text AI, and Zapier to transcribe inbound voice leads and dispatch instant email summaries to the team.
Operational Friction & Bottlenecks
Missed calls and long voicemail recordings led to delayed follow-ups and lost deals because team members had to listen to length audio clips manually.
Architectural Design & AI Execution
Designed a real-time call handling workflow using Twilio Voice API. Inbound voicemails are transcribed instantly with AI speech-to-text, key lead intent is extracted, and Zapier delivers formatted email alerts to the sales team within seconds.
System Capabilities & Engineering Deliverables
“Geni Solutions created an incredible AI voicemail system. Every missed call is captured, transcribed, and emailed to us immediately with key action points summarized.”
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