Real Estate & Professional ServicesDelivery Time: 3 Weeks

Automated WhatsApp Lead Capture & Booking Chatbot

Client: Kenneth Sharpe (Canada) — Engineered an automated WhatsApp AI chatbot for Canadian client Kenneth Sharpe, handling instant inbound lead inquiries, qualifying prospects 24/7, and booking calendar appointments automatically.

98%

Instant Lead Response Rate

3.4x

Increase in Qualified Bookings

< 10s

Average Inquiry Resolution Time

The Challenge

Operational Friction & Bottlenecks

Inbound prospective leads arriving via WhatsApp outside standard business hours were waiting up to 12 hours for a response, resulting in drop-offs and missed closing opportunities.

Our Solution

Architectural Design & AI Execution

Built a custom WhatsApp Business API chatbot powered by conversational AI logic. The system qualifies incoming inquiries in real-time, extracts customer contact details, answers FAQs dynamically, and schedules calls directly into the calendar.

Technical Execution & Key Highlights

System Capabilities & Engineering Deliverables

Instant 24/7 automated greeting and context-aware lead qualification.

Seamless Cal.com & Google Calendar booking flow embedded directly within WhatsApp chat.

Real-time CRM contact synchronization with automatic lead status tagging.

Fallback human-agent handover for high-value custom requests.

Technology Stack Used

WhatsApp Business APINode.jsOpenAI GPT-4oWebhooksCal.com API

“The WhatsApp chatbot engineered by The Geni Solutions transformed our client acquisition. Incoming leads are qualified instantly 24/7, and our calendar stays filled automatically.”

Kenneth Sharpe

Founder & Principal, Canada

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